Privacy Policy
Effective Date: October 19, 2026
Sunshine State Assistance Inc., doing business as Hillsborough Community Services (“we,” “us,” or “our”), respects your privacy.
This policy explains how we collect, use, and protect information through our website, registration forms, community services, and communications.
Information We Collect
Personal Information
We collect information you voluntarily provide when you request assistance, register for an event, complete a form, or contact us.
This may include your name, telephone number, email address, mailing address, service interests, and information needed to respond to your request.
If you subscribe to text messages, we also collect your mobile number and records of your consent and messaging preferences.
Our website may collect technical information, such as your IP address, browser type, pages visited, and cookie information.
How We Use Information
We use information to:
- Respond to questions and requests for assistance.
- Manage event registrations, confirmations, pickup times, and reminders.
- Provide information about community resources and services.
- Send event announcements and promotional text messages when you have provided the appropriate consent.
- Maintain consent records, honor opt-out requests, and improve our services.
Text Messaging and Consent
When you expressly opt in to our text messaging program, Hillsborough Community Services may send messages about community events, giveaways, registration confirmations, reminders, and available resources or services.
Providing a phone number alone does not constitute consent to receive marketing text messages. Consent to marketing texts is voluntary and is not a condition of purchasing anything, receiving assistance, or participating in an event.
Message frequency varies. Message and data rates may apply.
You may reply STOP to unsubscribe. After opting out, you may receive a confirmation text. Reply HELP for assistance, call 813-867-6648,
or email cs@hillsboroughcommunityservices.org.
How We Share Information
We may share information with service providers who help operate our website, process registrations, maintain records, or deliver communications.
They may use the information only as needed to perform services for us.
If you request assistance that involves an outside organization,
we will explain any necessary information sharing and obtain permission where required.
We may also disclose information when required by law or when necessary to protect legal rights or safety.
We do not sell, rent, or share mobile numbers or SMS opt-in data and consent with third parties or affiliates for their marketing or promotional purposes.
SMS information may be provided to messaging service providers and telecommunications carriers solely as necessary to operate and deliver our text messaging program.
Cookies and Analytics
Our website may use cookies and similar technologies to support website functionality, understand visitor activity, and measure advertising performance.
You can manage cookies through your browser settings. Disabling cookies may affect some website features.
Information Security and Retention
We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of electronic transmission or storage is completely secure.
We retain information only as reasonably necessary to provide services, maintain required records, document consent, honor communication preferences, and meet legal obligations.
Your Choices
You may contact us to request access to, correction of, or deletion of your information. Requests are subject to applicable legal and recordkeeping requirements.
To stop text messages, reply STOP. For other communication preferences, contact us using the information below.
Children’s Privacy
Our website and text messaging program are not directed to children under 13. We do not knowingly collect personal information online from children under 13.
If you believe a child has provided information to us, please contact us.
Other Websites
Our website may link to outside organizations. Their websites and services are governed by their own privacy policies.
Changes to This Policy
We may update this policy as our services or practices change. Updates will be posted on this page with a revised effective date.
Contact Us
Sunshine State Assistance Inc.
Doing business as Hillsborough Community Services
1435 W Busch Blvd, Unit B
Tampa, FL 33612
Phone: 813-867-6648
Email: cs@hillsboroughcommunityservices.org